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Message Templates: Old version suddenly being used

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edited Oct 26, 2018 12:51PM in Agent Desktop 5 comments

Content

Hi,

In Message Templates > Home > My Interface > Contact Emails > Incidents > Question Receipt

I have a template. I have saved it. I have deployed it. I have also done a proof. All good so far.

However when I submit an incident, an old version we've not used in days is used instead. We've looked and this old version does not exist anywhere.

Have I missed the obvious or should this be using the correct message template as soon as I hit save and then deploy?

Thanks

Version

18B

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