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Answer Preview Not Working

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edited Oct 26, 2018 6:47PM in Agent Desktop 7 comments

Summary

Answer Preview Not Working

Content

Good afternoon, 

We've upgraded to a version of OSvC that has Answer Versioning.  We cannot preview or compare answers, however.  I'll attach a screenshot of what we see. Its been suggested by Oracle Support that it may be a CSS issue, but we're not really sure what our next step would be.  Does anyone know which CSS styles/classes/files (etc) are used in rendering an Answer Preview?

Thanks in advance!

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