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Display Average Wait Time on Chat_Launch page

Accepted answer
edited Oct 29, 2018 7:36PM in Customer Portal 7 comments


Is there either a variable or easy implementation of the ChatQueueWaitTime widget where we can display a queue's AverageWaitTimeSeconds on the chat_launch page?


Is there a variable or easy way to pull a queue's average wait time to display it on the chat_launch page?  This is so users can decide if they want to enter a queue before putting in their information.

We know there exists the widget ChatQueueWaitTime, but it only seems to display a wait time when the user is already in a queue and waiting to be handled.  Seems like a hassle to have to extend this widget to only pull that number when not in a queue, but this 2013 forum post was the only thing I could find close to relevant here:  

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