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Service Level Agreements(SLA)

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edited Oct 30, 2018 7:29AM in Agent Desktop 1 comment

Summary

Copy an SLA

Content

Hi All,

Is it possible to copy an SLA  in OSVC?

Under Navigation sets->Service->Service Level Agreements->Service Level Agreements->at the top Ribbon tab the copy option is disabled. Can we able to enable those option? 

If it is possible Please update me.Please refer the attached image for reference.

Thanks,

Shaheela

 

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