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Guided assistance to populate a form

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edited Oct 30, 2018 10:19AM in Agent Desktop 5 comments

Content

Hi,

We are looking at using guided assistance for a bunch of yes/no questions - my question is whether we can use the answers that are given to populate a form that we use to either email someone or create an incident with?

Are there any examples or code snippets I could use?

Thanks,

JJ

Version

18B

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