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Fire named event - what, how, where...

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edited Oct 30, 2018 10:24AM in Agent Desktop 1 comment

Content

So,

 

Across RightNow, I keep seeing references to firing named events. For example in guided assistance, workspaces and in coding.

Specifically in guided assistance as that is where I am now - how do I create named events, how do I edit them, is there any documentation on them? I feel it's very simple but alas...

Thanks,

JJ

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