We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Search in the Body of the Message

Accepted answer
11
Views
6
Comments
edited Oct 30, 2018 12:36PM in Agent Desktop 6 comments

Content

Hi Experts,

Is there a way we can search in the Body of the Message or Email received on Oracle Service Cloud? I know that the information is stored in the threads.note but it seems that we cannot use this as a search filter. Is there any workaround on this one?

Best Regards,

Jepee

Version

18B
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!