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Profile permissions

Accepted answer
edited Nov 5, 2018 8:04PM in Customer Portal 5 comments


Adding permissions to a profile




I recently started to work with Oracle Service Cloud and I need to add two permissions to a new profile. The profile was based on another one already created, so I just needed to duplicate it. The difference between those two is that the new profile needs two more permissions.

The first one is to modify contacts information - which I supposed can be done going to Profiles -> Double click the specific profile -> Permissions -> Contacts -> check all Edit options (please, correct me if I am wrong). The second one is to add the possibility to reclassify incidents - which I do not know how to enable it. Could you help me with it?

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