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How do you capture the ANI in OSvC from the Genesys PureConnect integration

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edited Nov 8, 2018 2:44PM in Integrations and APIs 2 comments

Summary

Integration associates the interaction to the incident, but there is not a table field to capture the ANI.

Content

Interaction Administrator Action- PopNewIncidentwContactbyANI: New Incident opens with each call, Script Assist searches for existing contact and associates contact to the new incident based on primary phone field if there is a single match.  However, agents manually document the contact phone number based on what is shared by the caller (may or may not be the same as the ANI).  We want to also capture the ANI behind the scenes.  Is anyone storing the ANI in OSvC direct from the Pure Connect interaction?

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