You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How do you capture the ANI in OSvC from the Genesys PureConnect integration

Received Response
edited Jun 8, 2022 12:06PM in General Technical Discussions 2 comments


Integration associates the interaction to the incident, but there is not a table field to capture the ANI.


Interaction Administrator Action- PopNewIncidentwContactbyANI: New Incident opens with each call, Script Assist searches for existing contact and associates contact to the new incident based on primary phone field if there is a single match.  However, agents manually document the contact phone number based on what is shared by the caller (may or may not be the same as the ANI).  We want to also capture the ANI behind the scenes.  Is anyone storing the ANI in OSvC direct from the Pure Connect interaction?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!