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Reply service emails from multiple mailboxes

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edited Nov 8, 2018 8:45PM in Agent Desktop 2 comments

Summary

Reply service emails from multiple mailboxes

Content

Regarding the configuration of Service mailboxes, we require your support to confirm if a client has several email accounts that you need to configure in Service, and you need the answers to come from different email accounts.

I explain the scenarios better,

1) The client writes to [email protected] and the ticket is created.

2) The client writes to [email protected] and the ticket is created.

3) The client writes to [email protected] and the ticket is created.

The response of ticket 1 may leave mailbox 1 and the response of ticket 2 from a mailbox called mailbox 2 and 3 from a mailbox 3? (all different from each other?)

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