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Archiving Answers (KBs)

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edited Jun 8, 2022 8:35AM in Agent Desktop 1 comment


Archiving Answers (KBs)


Does anyone have a current process using reports or other tools within Oracle Service Cloud (RNT) they use to archive answers (kbs)? We are looking at running a report on a monthly basis with the following criteria but have found it challenging to even create the report:

Report that contains a list of articles meet the following criteria:

  • Article older than 24 months
  • Have no external or internal views in the last 24 months
  • No KBA links in the last 24 months
  • Have not been edited in the last 24 months

Any thoughts? Thanks!

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