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Find cut of date based on sla date and timing

Accepted answer
edited Nov 14, 2018 9:31AM in Agent Desktop 7 comments


I need to find cut of date based on SLAdate and timing
Cut of date will be midnight of last working day. For an example if today is monday then cut of date should be friday midnight. If today is Tuesday then cut of date will be monday midnight. This calculation has to be be based on SLA and has to be done in report.


May 2017

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