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Using Hot Key on iPad

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edited Nov 16, 2018 3:36AM in System Admin and Configuration 1 comment

Summary

How can agents use the Standard Text Hot Key on an iPad?

Content

When using the Browser User Interface (BUI) on a pc or laptop an agent can press the F8 key on their keyboard and enter a Hot Key to insert a Standard Text to a response thread of an incident.

However, when using the BUI on an iPad the Hot Key can’t be used as there is no F8 key to press.

Am I missing something obvious, or does this functionality just not exist?
 

Version

18A

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