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Outlook Contacts Integration with OSvC

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edited Nov 22, 2018 4:18AM in Agent Desktop 2 comments

Summary

Outlook Contacts Integration with OSvC

Content

Hi Team,

The requirement is like this, the contacts in the outlook should be visible for the agents when they try to forward an incident.

The mail id to be available in place for the agents to choose rather than typing the same.

Is there any oob functionality available to achieve this? Any help on this will be highly appreciated.

Thanks

Thiyagu

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