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Outlook Integration Installation

Accepted answer
edited Nov 23, 2018 10:09AM in Agent Desktop 3 comments


Hi Team, 

           We have a use case where outlook contact to be integrated to RightNow contacts. By referring the below link we enabled outlook integration tab in " configuration  settings-> Staff Management -> Profiles-> Permissions " .While installing the software from 

"File -> Links -> Outlook Software Integration " error message is displayed as " The installation package can not be opened " . 

 Link :

 i have enclosing the error message as attachment. Has anyone overcome on this or guide to help me out ?

  Thanks and Regards, 

  Vigneshwar V


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