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Random error in AjaxCustom controller

Received Response
edited Nov 30, 2018 9:43AM in Customer Portal 2 comments


Receiving a ConnectAPIError with message 'Invalid ID: Incident with ID 0 does not exist'


We have a custom controller that submits the incident and with the id/refno that it receives after the submission it then submits some data in our custom object. The thing is, while it usually works, on some occasions the Incidents fail. It happens randomly. I have not been able to identify a problem with the data passed or something. The error happens after the ID of the CustomField is returned from the model to the controller to update the Incident. 

Error message: exception 'RightNow\Connect\v1_3\ConnectAPIError' with message 'Invalid ID: Incident with ID 0 does not exist.

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