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Email Deletion POP Service

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edited Dec 2, 2018 8:44PM in General Functional Discussions 7 comments

Summary

Email gets deleted from inbox

Content

Hello,

We are using General Service Mailbox. Whenever techmail service pulls emails from outlook mailbox, emails goes to outlook's POP delete folder from inbox. Is there any way that we can keep all emails in our inbox rather than going to deleted folder?
 

Version

Oracle Service Cloud 18B

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