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Unable to query an Incident which exists

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edited Jun 8, 2022 10:30AM in Agent Desktop 3 comments

Summary

Unable to query an Incident which exists through quick search

Content

Hi Team,

I am unable to pull the incident in the report through quick search. Incident number is available but unable to search through quick search.

It is happening for all incidents which are number higher than 181203-000005, like 181203-000006, 181203-000007, 181203-000008, 181203-000009.

I am able to pull the incidents from 181203-000000 to 181203-000005 but unable to pull the incidents from 181203-000006 to 181203-000009. I have uploaded the screen shots as well, please review.

Thanks,

Raghu.

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