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Checking Newly Added Queues to the Report

Received Response
edited Dec 6, 2018 10:27AM in Agent Desktop 4 comments


Hi All,


Seeking advice on the below issue,

A normal incident report where an agent can look into the list of incident which could be filtered based on queue (filter criteria is incidents.queue_id IN LIST = ALL)


The requirement is to remove the No Value queue from the list, upon doing so we know that the No Value queue won’t be available for selection in the filter.

The Challenge here is that, when a new queue is added its not getting checked automatically in the (IN LIST) filter condition. So whenever a new queue is created we have to go to each and every report which uses incidents.queue_id IN LIST filter criteria and should check the newly created queue. Is there a way to overcome this issue?

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