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Chat Real Time Statistics Reporting - Browser UI

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edited Dec 7, 2018 1:02AM in Customer Portal 8 comments

Summary

Chat Real Time statistics not available in Browser UI

Content

Hi

A number of our business teams want to move to using the Browser UI rather than the Desktop Agent but cannot do so as the Real Time Statistics reports for Chat are not available - well the reports are available but there is no data.

Is it envisaged that there will be an equivalent available for the Browser UI any time soon - or can suggestions be made as to how to get the statistics?

This is a real deal breaker for multiple business areas.

thanks

Rose

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