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Testing chat add-ins / starting a chat as the agent

Received Response
edited Dec 11, 2018 9:48PM in Agent Desktop 2 comments


I want to test a chat add-in outside of business hours and can't figure out how to do so.


My company has a workspace add-in for chats. Our current method of testing in production is pretty involved - we currently make a special chat queue, assign a profile to only that queue, apply a business rule to direct chat requests from my email address to that queue, and the test by sending chats from the website with my email address. 
This is a bad system because it requires testing to occur during chat hours - obviously we test the add-ins in sandboxes before we push to production, but there is a lot of site-specific configuration associated with the add-in, so updating during chat hours can cause downtime for it.

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