SummaryProblems with multiple escalations
We want to have multiple escalations based on queue.
So an incident starts in one queue. Will get escalated if it hasn't been worked in a day. Then possibly moved to a second queue. We want an escalation if is sits in that queue for a day.
So no problems with the first escalation. It works fine. I have a rule if an incident is escalated and moved to another queue, the escalation gets removed. That works fine too.
But I can't get that third part to work. I have 3 "IF" statements.
1- Status = Unresolved