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Worry No More! Say Goodbye to Pain and Frustration when Submitting Service or Enhancement Requests w — Cloud Customer Connect
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Worry No More! Say Goodbye to Pain and Frustration when Submitting Service or Enhancement Requests w

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Summary

Step by step guide to submitting a correct and complete Oracle SR for PCMCS

Content

While nobody likes submitting Service Requests (SR) on the Oracle support site, this is a necessary task that we must get comfortable with, whether our applications are on-premise or in the Cloud.  After 12 years of consulting, I can say that I have seen or pursued many wrong ways of submitting an SR which, in turn, yields results along similar lines – a lot of back-and-forth emailing with Oracle’s support staff, personal frustration, misinformation, and most importantly – time wasted on all sides.

Worry no more!  Here is a list of things you can do to avoid further pain and frustration when submitting Service Requests or Enhancement Requests with Oracle for Profitability and Cost Management Cloud Service (PCMCS).

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