You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Multiselect value in checkbox using Add-in

Received Response
15
Views
4
Comments
edited Dec 18, 2018 6:01AM in Agent Desktop 4 comments

Summary

Display the checked value when load the workspace

Content

Hi All,

I would like to select multiple values for a single field into the incident workspace. By default In OSVC agent desktop, multi select option is not available. So I am doing customization to select multiple values using add-in. 

The difficulty I am facing is, I checked multiple values and save the incident workspace. The record is saved into the RightNow DB against incident. If I repoened the particular incident, the checkbox checked value is unchecked. When I am quering the record, the record value is checked only.

Note: Each checkbox value is saved against seperate field

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!