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Multiselect value in checkbox using Add-in

Received Response
edited Dec 18, 2018 6:01AM in Agent Desktop 4 comments


Display the checked value when load the workspace


Hi All,

I would like to select multiple values for a single field into the incident workspace. By default In OSVC agent desktop, multi select option is not available. So I am doing customization to select multiple values using add-in. 

The difficulty I am facing is, I checked multiple values and save the incident workspace. The record is saved into the RightNow DB against incident. If I repoened the particular incident, the checkbox checked value is unchecked. When I am quering the record, the record value is checked only.

Note: Each checkbox value is saved against seperate field

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