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Tracking or Mapping Incident Rules? Best Practices?

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edited Jan 21, 2019 2:41AM in Agent Desktop 6 comments

Summary

What are your best practices for mapping documenting rules?

Content

Since the repeated request from 2011 for an incident rule report still hasn't been granted (unless I missed something since Aug 2018 http://communities.rightnow.com/posts/34b323cfd5)

What are your best practices for exporting, reporting, or mapping out your Incident rules?

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