Tracking or Mapping Incident Rules? Best Practices?
Summary
What are your best practices for mapping documenting rules?Content
Since the repeated request from 2011 for an incident rule report still hasn't been granted (unless I missed something since Aug 2018 http://communities.rightnow.com/posts/34b323cfd5)
What are your best practices for exporting, reporting, or mapping out your Incident rules?
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