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Unified Solution Chat with Chat Bot

Received Response
edited Dec 21, 2018 4:46PM in General Technical Discussions 4 comments


Unified Solution Chat with Chat Bot


Hi gurus,

I'm involved in a Chat Bot and OSvC project and I need an insight to propose a better solution.

The requirement is to built a unified Chat solution inside OSvC Customer Portal where the customer, would start a Chat session and, according to the product and/or category selected, the customer would be routed to a bot or a real person.

During the bot conversation, if it was not possible to solve the problem, the customer must be routed to a real person carrying the whole bot conversation along with it.

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