Unified Solution Chat with Chat Bot

Summary

Unified Solution Chat with Chat Bot

Content

Hi gurus,

I'm involved in a Chat Bot and OSvC project and I need an insight to propose a better solution.

The requirement is to built a unified Chat solution inside OSvC Customer Portal where the customer, would start a Chat session and, according to the product and/or category selected, the customer would be routed to a bot or a real person.

During the bot conversation, if it was not possible to solve the problem, the customer must be routed to a real person carrying the whole bot conversation along with it.