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Soup up Workspace load! - updated

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edited Jan 13, 2020 8:05PM in Agent Desktop 17 comments


Introduction to a new series on how to improve the load time of workspaces


Hello everyone!

The Workspaces team has been implementing, enhancing, and maintaining workspaces and related features since the first release of workspaces in RightNow Version 8.  We did this first for the legacy console, later for the enhanced console, and lately, for the Agent Browser User Interface.

The most common question I get from customers regarding workspaces is “How can I get incidents to load faster?” There’s no easy answer to that question, and in this series, I discuss best practices and techniques for getting your workspaces to load as fast as possible, without sacrificing required business needs.

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