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Assigning queue of parent incident

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edited Dec 28, 2018 4:38PM in Customer Portal 14 comments

Summary

Assigning queue of parent incident

Content

Hello,

I’m wondering if there is a way to use the rules to assign an updated incident to the queue its parent incident was associated with.  For example, the case I’m looking at is when an incident is resolved and then a user replies via email to re-open the issue in an associated incident. 

Thank you in advance!

-Kerry  =]

 

Version

18B

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