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For ‘Publish On’ function, make it so the new published answer keeps the original answer’s ‘Status’.

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edited Jan 3, 2019 2:16PM in Agent Desktop 4 comments

Summary

When using the Versioning ‘Publish On’ feature, make it so the new answer keeps the original answer’s ‘Status’.

Content

We use custom Answer status’s which includes status such as “Hidden” – “Hidden” status  would be used when we do not want the answer searchable by the end user, but only available thru a link on a ‘hub’ page. When we use the versioning “Publish on” feature, once the answer is published the status is set as “Public” instead of the original status of “Hidden”. So,  the Editor/Author has to go to the answer and change the status back to it’s original status – they might as well just go in and Publish it the usual way.

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