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For ‘Publish On’ function, make it so the new published answer keeps the original answer’s ‘Status’.

Received Response
edited Jan 3, 2019 2:16PM in Agent Desktop 4 comments


When using the Versioning ‘Publish On’ feature, make it so the new answer keeps the original answer’s ‘Status’.


We use custom Answer status’s which includes status such as “Hidden” – “Hidden” status  would be used when we do not want the answer searchable by the end user, but only available thru a link on a ‘hub’ page. When we use the versioning “Publish on” feature, once the answer is published the status is set as “Public” instead of the original status of “Hidden”. So,  the Editor/Author has to go to the answer and change the status back to it’s original status – they might as well just go in and Publish it the usual way.

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