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change of automatic status to solved

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edited Jan 3, 2019 5:26PM in Agent Desktop 2 comments

Content

Good Morning,

I have incidents that by modifying them and clicking on send when saving automatically, the status is changed to Solved and I do not want it that way.

I need the status to be manipulated only manually by the analyst.

Is there any authorization or disablement that must be done so that the incident is not automatically resolved?

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