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Answer Feedback Categories

Received Response
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edited Jan 4, 2019 1:16PM in Knowledge Management 5 comments

Summary

Ability to filter the type of feedback

Content

We are using Knowledge Advanced internally for our CS Agents with the ability to leave feedback.  Is there any way we can create category types for the submitted feedback (i.e. grammar/punctuation, outdated content, missing information...)?  It would help with reporting to narrow down problem areas. 

 

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