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Schedule Appointments & Checking Status of Appointments

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edited Jan 7, 2019 2:15PM in General Functional Discussions 5 comments

Summary

Schedule Appointments & Checking Status of Appointments

Content

My client will not be using the OFSC because they have their own mobile dispatch system (MDS). However they want to see the capability of Oracle Service Cloud to do Schedule Appointments/Checking Status of Appointments. Can you guide me if we have a solution such like this in OsvC. Below is the requirement from the client.

Allows the CSR visibility into interfacing systems such as the mobile dispatch system (MDS) to schedule appointments with customers in an efficient manner, as well as see the status of the appointment (from the interfacing field systems).

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