Soup up Workspace load! - Optimize your data model and other tips

Content

This is Part One of the Soup up Workspace load! series. For the Introduction go here.

Optimize your data model

While it is important to optimize your workspaces and workflows, you also need to make sure the system’s data model isn’t overly bloated, so clients request too much data when you open records. Let’s take a look under the hood to better understand what happens when you open a record, an incident in this case. Say you’re looking at a report showing incidents (for example a My Inbox report) and then you select to open one of the incidents. The Agent Desktop then makes a network request to the cloud to get the incident data, which includes incident fields and