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Unable to connect chat server

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edited Jan 8, 2019 10:27AM in Customer Portal 9 comments

Content

Hi,

I can not start a chat session. I fill the form on chat_launch page on customer portal then i click the submit button to be able to start a chat session. Even chat hours and agent availability are okay, chat session does not start. chat_landing page pops up , tries to connect to chat server but i just see “Please wait while we establish a connection to the Chat Server.” There is no action after. Do you have any idea about it?

Version

17D

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