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How to retrieve SLA value associated with contact record

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edited Jan 8, 2019 7:27PM in Customer Portal 1 comment

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We are trying to retrieve SLA value to control access to products on the communities home page. essentially trying to solve problem stated in 

https://cloudcustomerconnect.oracle.com/posts/4b83c0b2dd 

But stuck to identify the field associated with SLA and if its available for EUP at all.

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