Assign incidents manually
Summarythe assigned analyst is changed but the change is not saved, another is automatically placed
Good Morning, By manually changing the assigned analyst in an incident, the analyst automatically changes and places another analyst, does not save the analyst change that is made. Is this something typical of the workspace? of the field? or is it necessary to make a rule to handle the analyst change when it is done manually?
look at this video, it's an example https://www.screencast.com/t/xKdqltTuqKtH Thanks for your suggestions.