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Archiving vs. dormant incidents - how much saved space?

Received Response
edited Jan 16, 2019 11:00AM in Agent Desktop 1 comment


Hi everyone,


I need to find out how much saved space would archiving incidents vs. setting them to dormant mean?

For instance, if we have 10 GB worth of incidents, how much space would be saved if we archive them, and how much if we set them to dormant. There are very few attachments, the vast majority is only text and tables.


Thank you in advance,


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