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CX Service Cloud Benchmark Paper

Received Response
edited Jan 18, 2019 4:16PM in General Functional Discussions 1 comment



Thought many of you would enjoy the insights in this report.

The Value Realization CX Service benchmark report is now available. This report was prepared with value assessments insights gathered from customers who have been live on Oracle's CX Service Cloud solution for more than 3+ years. This benchmark report provides a glimpse into the benefits organizations' can expect to achieve from the implementation and adoption of Oracle CX Service Cloud. 

In this report, your will discover:

  • Business benefits collected through customer value assessment interviews.
  • Areas where their organization is performing strongly and other areas where they may be able to make improvements.

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