You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Create Data Lifecycle Custom Policy

Accepted answer
edited Jan 22, 2019 7:18PM in Agent Desktop 1 comment


Create Data Lifecycle Custom Policy with version 18B



I am new to the process of archiving/purging records.  We are trying to research how to purge or archive incidents

We are trying to archive incidents that are about one and half year old from current day.  This is just about how long our Agent Desktop has gone Life.

The policy will be created using about three custom fields.

I read answer id 10013.

1.- I need your help in understanding, for now, how the indexing through the Object Designer works. 

2.- I will need to create index for about three custom fields, but I can't see them in the Object Designer.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!