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Search for text in incidents

Accepted answer
edited Jan 22, 2019 8:06PM in Agent Desktop 14 comments


Need to search for text or keywords in each incident



  I want to search for any text in an incident. The text could be in subject or a custom field I created (which is of type Text Area that handles close to 4000 characters). This custom field basically replaces my subject field which takes only 255 characters or any other drop down lists.

Is this possible?


I tried using incidents.subject complex expression and incidents.threadsummary complex expression and also LIKE instead of complex expression and it does not work.

I basically want a full text search on the incident.

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