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How to achieve this via Advance Routing of Incidents

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edited Jan 31, 2019 3:05PM in Agent Desktop 1 comment

Summary

Advance Routing of Incidents

Content

Design auto routing based on account and designate to a specific person(s). Example:

All Starbucks requests go to John Smith

All Walmart request go to Richard Scott

By flavor of Product
By premium Service(Gold,Silver-- This is a field at the organization)

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