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How to assign the incident to someone based on a logic

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edited Jan 31, 2019 8:13PM in Agent Desktop 7 comments

Summary

How to assign the incident to someone based on a logic

Content

I got to assign the incident to someone based on a logic. The logic is complex that it cannot be done through Rules.

In code, how to assign a incident to some one whenever a new incident is created ? Is this possible through addins ?

Incident may also be created via Customer Portal. Is it possible to capture this event ?

 

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