Approval Configuration Tip: Triage why Approval FYI Notification intended for a Requester is sent to

Summary

Why is the Approval FYI Notification that is configured to be sent to a requester being sent to the requester's manager instead?

Content

Support / Customers

I have seen at least a few similar issues reported recently that seem to all have been resolved with one of the following options suggested by  my colleague.

Symptom:

The approval FYI notification called the Requester FYI Notification is intended to be sent to the Requester. It is sent to the Requester's Manager instead.

Tips to triage:

A. Check from the BPM configuration if any vacation rules have been setup for the user in question that requires all notifications to be sent to a different user, i.e. the manager. You check this from BPM Worklist > User Preferences