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chat to Enquiry form

edited Feb 14, 2019 12:38AM in Customer Portal


copy the entered data on to enquiry form


Hi Everyone,

Our customer portal chat system is currently setup to send users to the Ask page when a chat session is ended and wish to submit an enquiry. Does RightNow provide the functionality to pre-populate the Ask page with the users data that they entered to start the chat session (firstname, lastname, email).

I tried the below code, it is populating the hard coded value, but could not fetch the value submitted on chat form.  Any inputs are much appreciated. 

            <div id="rn_PreChatButtonContainer">

<rn:widget path="chat/ChatCancelButton" label_cancel="Close chat and submit an enquiry" canceling_url="

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