You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

chat to Enquiry form

Question
19
Views
0
Comments
edited Feb 14, 2019 12:38AM in Customer Portal

Summary

copy the entered data on to enquiry form

Content

Hi Everyone,

Our customer portal chat system is currently setup to send users to the Ask page when a chat session is ended and wish to submit an enquiry. Does RightNow provide the functionality to pre-populate the Ask page with the users data that they entered to start the chat session (firstname, lastname, email).

I tried the below code, it is populating the hard coded value, but could not fetch the value submitted on chat form.  Any inputs are much appreciated. 

            <div id="rn_PreChatButtonContainer">

<rn:widget path="chat/ChatCancelButton" label_cancel="Close chat and submit an enquiry" canceling_url="

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!