You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Agent List in Drop Down - Alphabetical?

Accepted answer
edited Feb 14, 2019 6:00PM in Agent Desktop 2 comments


Can the drop down order be changed?


When an incident is assigned to an agent, what drives the order that the names appear in the drop down list?

Most other drop downs i can control the order with how they are entered in the system.  (Products, queues, etc.)   But the agents seem to be a little different.

We do have our agents organized by groups, but i don't see any way to control the order of them in the drop down windows. 

Am I missing something?



Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!