We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Identifying Incidents created via cc'd emails

Received Response
17
Views
1
Comments
edited Feb 15, 2019 1:14AM in Agent Desktop 1 comment

Summary

Interested in how organisations handle Incidents that are created due to being cc'd an email

Content

Hi Everyone,

We are wondering if any other organisations have a way of identifying incidents that are created via a cc'd email.  We regularly have incidents created that staff do not need to action as it is only a cc'd email, currently they need to review the information, etc and it is often hard for them to tell that it was a cc communication. 
We would be interested in any reports that have been created and any details on how the incidents are flagged (e.g workspace report/rule), etc.  Sorry if this information is already available on the community but I searched and didn't have any luck.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!