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Workspace Rules

Accepted answer
edited Feb 15, 2019 4:48PM in Agent Desktop 2 comments


I wish to create a button that changes multiple fields, then saves the incident and forwards to an email alias.  My struggles are-

1. I do not see a way to add the 2 "execute an editor commands" save & forward.  It seems you can only have one and it must be the last action.

2. I do not see a way to automate the forward function to populate the TO address and send all at once.  It just opens the forward dialog box.

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