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How to add custom object filed into custom incident workspace

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edited Feb 21, 2019 11:26AM in Agent Desktop 1 comment

Summary

How to add custom object filed into custom incident workspace

Content

i have created a custom object and made relationship with Incident table, deployed the object but when i am trying to add these fields into Custom incident Workspace, fields are not coming into insert field section.

we have 200+ fields which we need to capture from different sources, and all of them will be related to contact or incidents, i am trying to avoid system attribute because it will be difficult to organize.

is their any way to add custom object fields into incident and contact workspace ? 

 

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