You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Using Incidents with Custom Objects

Accepted answer
33
Views
1
Comments
edited Feb 24, 2019 4:07PM in System Admin and Configuration 1 comment

Summary

Using Incidents as parent/header to circumvent Custom Objects limitations

Content

Hi Experts,

         I am currently in a project where there are a multiple objects required to be modeled. 

Here are our high-level requirements and solution. We started proto-typing with out-of-box object "Incident".

Requirements for "Listing" data/process

1) REQUIREMENT 1 - OPA Interview to collect "listing" data (basically, just online Forms). Status for this interview object goes to "Submitted". 

SOLUTION - OPA Interview based/mapped on "Incident" object. Works great!

2) REQUIREMENT 2 - Status must go to "Under Review" after 8 "working" hours, considering holidays/weekends. 

SOLUTION 

a) Configured Response requirements - set Working Hours (Service Intervals), created holidays and associated them. 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!