We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Attachment paper clip is linked in every thread

Question
14
Views
0
Comments
edited Feb 28, 2019 10:21AM in Agent Desktop

Content

Hi Team,

I got attachment and thread values from parent incident and then create a new incident along with parent values using CPHP when incident status is closed.

But attachment has been linked in every thread.Could you please guide me to avoid the attachment clip in every thread.

Please find the attached screen shot for your reference.

Thanks,

Sathiya

Version

Oracle Service Cloud 18C

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!